Products · Expert & manager feedback
Learn from the people doing the work.
AI voice interviews gather structured input from subject-matter experts and managers: what the role requires, whether a task reflects the work, and how new hires perform.
Define the role. Review the task. Follow up after hire.
Short, structured interviews with the people who know the work best.
Explains complex trade-offs clearly.
Source: subject-matter expert interviewFrom conversations to themes
Many interviews. One clear picture.
Responses are grouped into themes, so you can see where experts agree and where they differ.
- Structured questions for every respondent
- Themes drawn from their own words
- Findings linked back to the role
What separates a good performer from a great one in this role?
“Great ones explain the trade-off before the customer asks. They don’t just say no.”
Can you give an example?
“A renewal needed a discount. She showed what we’d give up and offered a smaller pilot instead.”
Explains complex trade-offs clearly.
Job analysis
From expert interviews to a job model.
Structured interviews with people who do the work show which capabilities matter, where they agree, and where the role needs a closer look.
- Senior CSM
- CS team lead
- Account manager
- Renewals manager
- Support lead
- VP, Customer Success
- Diagnosing account riskStrong agreement
- Running renewal conversationsStrong agreement
- Reading product usage dataAgreement
- Writing executive summariesSplit: review with the hiring manager